FAQs
General
What is XRHealth?
XRHealth is a virtual clinic that provides medical and therapeutic treatments via telehealth. Virtual reality (VR) therapy treatments are delivered via FDA-registered medical VR applications, guided by licensed therapists.
How does XRHealth work?
Step 1: Sign up, tell us a little about you and your symptoms, and choose an XRHealth therapist.
Step 2: Meet your therapist on a live, online video appointment. Your therapist performs a clinical evaluation and establishes a plan of care. Then, we’ll ship a VR Telehealth Kit to your home.
Step 3: Feel better! Show up to your telehealth appointments and complete your skilled therapy sessions with the VR Telehealth Kit. You’ll receive ongoing guidance from your XRHealth therapist during your plan of care.
What’s in the VR Telehealth Kit and how do I receive it?
Each XRHealth patient will receive a VR Telehealth Kit (on loan), which includes one virtual reality headset and two hand controllers. The VR headset is personalized for you by your XRHealth therapist, who loads the appropriate medical applications onto your VR headset. The VR Telehealth Kit will be shipped to your home address (we cannot ship to a P.O. Box). Shipping to and from is free.
Note: The VR headset can only be used with our medical VR application
Where do I do my VR telehealth sessions?
All sessions are done remotely from home or wherever you are. You can use your telehealth kit wherever you’re comfortable, in an open space without obstacles, and where there is a stable internet connection.
Do I need a prescription or referral to use XRHealth?
In most cases, a physician referral or order is not required to start treatment with XRHealth. We will make sure to let you know if otherwise. However, having an order from your doctor will help our clinical team to make sure we provide you with the best care.
How much does it cost?
XRHealth is an in-network provider with most insurance companies. Co-pays, co-insurance and deductibles vary depending on your plan’s benefits. We deal with your insurance provider directly, so you can focus on your recovery. If your health insurance plan does not cover XRHealth, you can pay out-of-pocket for the service. Learn more about our affordable Direct Pay Plan.
Do you accept my insurance?
Check out our pricing page for more details on which health insurance plans we work with.
Clinical
What is XRHealth?
XRHealth is a virtual clinic that provides medical and therapeutic treatments via telehealth. Virtual reality (VR) therapy treatments are delivered via FDA-registered medical VR applications, guided by licensed therapists.
How does XRHealth work?
Step 1: Sign up, tell us a little about you and your symptoms, and choose an XRHealth therapist.
Step 2: Meet your therapist on a live, online video appointment. Your therapist performs a clinical evaluation and establishes a plan of care. Then, we’ll ship a VR Telehealth Kit to your home.
Step 3: Feel better! Show up to your telehealth appointments and complete your skilled therapy sessions with the VR Telehealth Kit. You’ll receive ongoing guidance from your XRHealth therapist during your plan of care.
What’s in the VR Telehealth Kit and how do I receive it?
Each XRHealth patient will receive a VR Telehealth Kit (on loan), which includes one virtual reality headset and two hand controllers. The VR headset is personalized for you by your XRHealth therapist, who loads the appropriate medical applications onto your VR headset. The VR Telehealth Kit will be shipped to your home address (we cannot ship to a P.O. Box). Shipping to and from is free.
Note: The VR headset can only be used with our medical VR application
Where do I do my VR telehealth sessions?
All sessions are done remotely from home or wherever you are. You can use your telehealth kit wherever you’re comfortable, in an open space without obstacles, and where there is a stable internet connection.
Do I need a prescription or referral to use XRHealth?
In most cases, a physician referral or order is not required to start treatment with XRHealth. We will make sure to let you know if otherwise. However, having an order from your doctor will help our clinical team to make sure we provide you with the best care.
How much does it cost?
XRHealth is an in-network provider with most insurance companies. Co-pays, co-insurance and deductibles vary depending on your plan’s benefits. We deal with your insurance provider directly, so you can focus on your recovery. If your health insurance plan does not cover XRHealth, you can pay out-of-pocket for the service. Learn more about our affordable Direct Pay Plan.
Do you accept my insurance?
Check out our pricing page for more details on which health insurance plans we work with.